Booking Conditions and Privacy Policy

The following agency terms of business apply to all bookings made through Just Travel Limited trading as whose registered address is POBox 771, Southport PR8 9QA. References to "you" and "your" in these Agency Terms of Business mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean JustCaribbean.

We act only as an agent in respect of all bookings we take and/or make on your behalf. When you make a booking we will arrange for you to enter into a contract with the providers of the services you have chosen, including but not limited to transfer providers, car hire companies, flight consolidators, accommodation providers and tour operators ("Supplier/Principal"). Once a booking is completed and a contract is in place, it is the Supplier/Principal's responsibility to provide you with the services that you have booked and it is your responsibility to pay for the services as per the terms of your booking.

If you book more than one service (such as a hotel stay plus airport transfers or a flight plus a hotel stay), you will enter into a separate contract with each Supplier/Principal. If you book more than one service at the same time, the price payable for those services may, for convenience only, be charged to you as an arithmetical total of the prices charged separately for each individual service. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. No "package" is created by us and we are not the organiser of any "package" as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 nor a Flight-Plus as defined in the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

Your booking is subject to these Agency Terms of Business and the booking conditions of the relevant Supplier/Principals. It is important that you read all these documents carefully prior to booking as to complete a booking you will need to confirm that you agree to be bound by each of them. If you are at all unsure of anything relating to the arrangements being made or simply have a question that you would like to ask, you can always use our help pages to find the answer, or you can call one of our Customer Service staff, who will be happy to assist you.

The Agency Terms of Business below are in addition to the terms and conditions provided by or on behalf of the Supplier/Principals. Where there is a conflict between the Agency Terms of Business and the terms and conditions provided by or on behalf of the Supplier/Principals, the terms and conditions provided by or on behalf of the Supplier/Principals will prevail.
1  Definitions
A booking made by you, by telephone, email or by post for the purchase of a Hotel Reservation or other travel arrangement through us, which is accepted by us will be in accordance with these terms and conditions and the terms and conditions of the supplier company(s) with whom you enter into a contract.
Other Holiday Arrangement:
This means any other travel arrangement which is not arranged by us as principal but as booking agent for the relevant supplier(s) including hotel suppliers, tour operators, flight consolidators or transfer companies where your contract will be with the supplier(s) concerned.
Personal Data:
The meaning ascribed to it in the Data Protection Act 1998 and/or any other applicable data protection legislation.
We, our, ourselves us:
Just Caribbean is a trading name of Just Travel Limited about us
You, your, yourself:
Any person who makes a booking for a package or other holiday arrangement, either directly (as principal) or indirectly (as another beneficiary) with us.
2  Contract
These terms and conditions govern all bookings you make with us and shall vary depending on whether you book a Hotel or other travel arrangement.
When making your booking we will arrange for you to enter into a contract with the hotel named on your receipt(s). We are happy to book just your accommodation or can arrange flights if requested by you, but we do not sell package holidays and you will have separate contracts with each supplier. In the case of your flights, these will be booked with an identified ATOL holder and you will have a separate contract with the accommodation supplier. We will make the booking for all other travel arrangements as agent for the relevant supplier(s) (e.g. hotel supplier, tour operator, flight consolidator) concerned and your contract will be with the supplier and subject to the supplier's terms and conditions (which may limit or exclude liability often in accordance with international conventions).
As an agent we accept no responsibility for the acts or omissions of the supplier(s) or for the services provided by them. The supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
No contract shall come into existence between you and the suplier(s) which is providing your travel arrangements until:
a) we have received the appropriate deposit or full payment from you; and
b) a Confirmation Invoice has been issued on behalf of the Supplier/Principal(s).
A payment made at the time you are making your booking does not in itself mean that your booking is confirmed. We make live, and often non-refundable, reservations with Supplier/Principals for which we need to have the security that we have appropriate payment from you. Your initial payment to us gives us your authority to confirm your booking with the Supplier/Principals. If in the short period between us taking your payment and seeking to confirm your booking with the Supplier/Principal the product has become unavailable and we cannot book an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. Please note, however, that this refund will only apply to the product which is unavailable and any other bookings will not be affected. You will still be committed to any other products which were booked for travel at the same time.
We reserve the right to refuse, at our sole discretion, any request for a booking.
All hotels reservations and other travel arrangements which we advertise, are subject to availability and Just Travel Ltd reserves the right to withdraw/amend any offer without prior notice.
When you make a booking through us you guarantee that you have the authority to accept (and do accept) these conditions and the supplier's conditions on your behalf and on behalf of all members of your party.
If you are making a booking on behalf of others beside yourself, we shall take it that you have the authority of each of those people to enter into that contract and that you are responsible for all payments due from the party.
3  Booking Your Hotel Reservation or Other Travel Arrangement
Providing our Customers with Financial Security.
If you booked flights, these will be booked with an identified ATOL holder and you will be given a Confirmation Invoice and an ATOL Certificate by them, which lists the flights and passengers that are ATOL protected by the Civil Aviation Authority (CAA). In the unlikely event of the flight consolidator's or our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

After you have looked on the website and decided on a hotel or other holiday arrangement you should carefully read these terms and conditions and the terms and conditions of any other supplier (tour operator, hotel, flight consolidator etc). If you are satisfied with these, you can ring us and make a booking over the telephone.

At the time of booking you will be issued with an email confirming receipt of your booking.This e-mail will simply confirm receipt of your booking request and will not amount to a confirmation that your booking has been confirmed.
When booking you must:
a) provide us with all information which we require;
b) ensure that all information which you provide to us is accurate and correct;
c) ensure that you provide guests names as in passports which will be used at time of travel
d) ensure that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation, as confirmed to us in advance, to use their credit or debit card) and that sufficient funds are available to cover the travel arrangement which you book with us; and
e) if a card is used to pay for a booking, we reserve the right to insist that the booking confirmation invoices are sent to the card's billing address.
In addition:
a) We require a non-refundable minimum deposit or full payment when you make the booking.
b) We shall send you a "booking reference" which you must quote in all future correspondence with us.
c) If we accept your booking we shall debit payment from you as specified in paragraph 4 and despatch a confirmation invoice to you which shall confirm your booking with us.
d) If we cannot or do not accept your booking we shall notify you accordingly.
4  Paying for your Hotel Reservation or Other Travel Arrangemen
When a deposit is paid, the balance payment will be due at least 11 weeks (77 days) before the check-in date of your hotel reservation. We will inform you of the due date for the balance on your Confirmation Invoice. It is your responsibility to pay the balance by the due date.
Low deposit offers - paying a low deposit may apply to some hotel reservations for which the cost is less than £1500 per person. Flight bookings are excluded from low deposit offers and you will be informed of the payment terms at time of booking.
If you are making a hotel booking to check-in within the 11 weeks before departure, full payment will be necessary by you to make the booking
We reserve the right to cancel any booking for which full payment for your hotel reservation or other travel arrangement has not been received by the balance due date which is shown on your booking confirmation and to levy cancellation charges. Any deposit paid will be forfeit by you. You will also be liable for any resulting cancellation charges not covered by the deposit.
Payment method
Instructions on how to make the balance payment will be included with the documents sent with your Confirmation Invoice.
5  Amending your Hotel Reservation or Other Travel Arrangement
An amendment request will only normally be accepted by the Supplier/Principal up to and including 7 days prior to travel. Amendments closer to departure may be possible however this will need to be confirmed with the Supplier/Principal on a case by case basis. In addition your amendment request will be subject to the terms outlined below. Please note that some amendments involve rebooking at current prices in which case any costs due to fluctuating prices and availability will be chargeable in addition to the standard charges outlined.
All amendment requests must be made directly to us in writing by the person who made the booking. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments can only be accepted in accordance with the terms and conditions of the Supplier/Principal. We will charge an administration fee of £30 per person and any further cost we incur in making this alteration. Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements.

If amendments are required within 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person, charged by the Supplier/Principal in addition to our own administration charge and costs. Note: Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply.
Any alteration requested less than 11 weeks prior to the check-in date of your hotel reservation may be considered a cancellation by you and you may be required to pay rebooking and cancellation charges.
6  Cancelling your Hotel Reservation or Other Travel Arrangement
You may cancel your booking at any time providing that the person who made the booking informs us of the cancellation in a letter or by email. Written notification is required for all cancellation requests made by telephone. The cancellation charges depend on when we receive your cancellation instruction.
The cancellation only takes effect from the date at which the notification reaches our office.
If you cancel your booking, the Supplier/Principal may charge the cancellation charges outlined in their terms and conditions (which may be 100% of the cost of the travel arrangements) along with our administration fee of £30 per person.
For hotel reservations
Period prior to check-in date: = Cancellation charge
More than 84 days before departure: = Loss of deposit
84 – 57 days before departure: = 30% of booking cost or deposit, whichever is greater
56 – 29 days before departure: = 50% of booking cost
28 – 22 days before departure: = 75% of booking cost
21 – 8 days before departure: = 90% of booking cost
7 days or less before departure: = 100% of booking cost

Please Note: the above cancellation charges are provided by way of illustration only. In some circumstances the Supplier/Principal may apply different cancellation terms to your booking, in which case you will be liable to pay such differing cancellation terms, as part of your contract with the Supplier/Principal. The Supplier/Principal's policy for stays during peak seasons, Christmas or New Year may differ from the above and you will be informed at the time of cancelling.
For Flights
Period prior to balance due date: = Deposit
After balance paid or tickets issued: = 100%
Failure to arrive at the departure airport: = 100%
Refused boarding: = 100%
The cancellation fees payable in respect of cancellation of any other travel arrangements will depend on the relevant supplier's booking terms and conditions. These may be higher and up to 100%.
In some circumstances the flight supplier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation. Other travel arrangements may have higher charges.
7  Alteration of your Hotel Reservation or Other Travel Arrangement
We will endeavour to notify you of all changes before the commencement of your hotel reservation or other holiday arrangement if it is practicable to do so. The withdrawal of hotel facilities, activities and services, temporarily or otherwise, is beyond our control.

Many hotels and resorts continue to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment and maintenance work at hotels is necessary to maintain standards but if we are informed of such work where this can reasonably be expected to have an effect on your holiday, we will endeavour to notify you of it as soon as possible, however near to your departure this may be.
8  Our cancellation of your Hotel Reservation or Other Travel Arrangement
In the unlikely event that your booking has to be cancelled a full refund will be made of all monies paid to us to the person making the booking (less any insurance premiums and/or amendment fees incurred).
9  Our Pricing Policy
Prices displayed for other travel arrangements are those supplied by the supplier of your other travel arrangement. We reserve the right to pass on to you any cost increase levied by the supplier prior to our receipt of the full purchase price from you.
Final balances for hotel reservations may vary from that advertised as a result of changes in local taxes etc. We reserve the right to increase or decrease prices due to changes in taxes or fluctuation in the Interbank foreign exchange rates.

When any increase applies for any of the foregoing reasons we will absorb an amount equivalent to 2% and should this increase exceed 10% of the invoice price (excluding amendment charges) you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges) within 14 days of the issue of the surcharge invoice. No such price increase will be made less than 30 days before your departure date.
10  Our Responsibility in Respect of your Hotel Reservation and Other Travel Arrangements
Hotels. On arrival you must provide your Hotel Voucher at check-in if it is requested by reception staff. Generally hotel rooms will be available no earlier than 4pm and are to be vacated between 10 am and noon, irrespective of your flight arrival or departure times. A late check-out, may not be possible but where possible may incur an additional local charge and can only be arranged and paid for in resort. Alternatively should you require your room to be available prior to check-in in after check-out times you can reserve the room at the time of booking, at an cost for the extra night(s). All Inclusive does not necessarily mean unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally. Local charges may apply to some hotel meals, drinks and hotel service such as phone calls or laundry services, land or watersports activities, therefore all hotels reserve the right to request your debit or credit card details when you check-in. When you book room and breakfast, your breakfast may vary by hotel, some hotels provide Full breakfast some only provide Continental breakfast, when you enquire to make a booking, we are happy to advise.

If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Many hotels price their rooms as doubles or family rooms and many hotels do not reduce the rate if it is occupied by a single person. Some hotels do provide single, double and triple room rates, when you enquire to make a booking, we are happy to advise.
Resort transfers. If you have booked resort transfers this will stated on your confirmation invoice. It will be a shared transfer unless specified on your Invoice & Voucher as a Private or VIP Transfer. On your Transfer Voucher we will supply contact details of our island representative who will arrange your transfer and be available during your stay should you require assistance. Airport / hotel pick up times for your return departure to the airport will be determined by our local representative. If you are travelling with young children / infants, it is important to note that child seats are not provided for transfers and the legislation / law varies from country to country. If you wish to book child seats you may be able to make this arrangement, at an additional cost, when booking your hotel but they are not available in every destination. We cannot guarantee that if you take your own child seats, that they will be suitable for use in the transfer vehicle. Another option available to you is to book private transfers, at an additional charge.
Flights. Denied boarding, flight cancellation or delay to flights. Under EU law passengers have rights in some circumstances to refunds and/or compensation from the airline. Full details of these rights will be publicised at EU airports and will also be available from the airlines. However reimbursement in such cases will not automatically entitle you to a refund from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA

Inter-island flights in the Caribbean are not subject to EU Regulations.

Flight Routings. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and / or off or for safety reasons. Details of any stops will be given where possible. We have no control over changes to flight routes and are unable to accept any responsibility for any inconvenience caused. We are also not liable to pay compensation where departure times are supplied by carriers since they are subject to air traffic control, passenger check in times, weather conditions and other safety considerations.
If you or any member of your party is killed, injured or becomes ill as a result of transport by aircraft, ship, train or coach, our liability to pay compensation and/or the amount of compensation we will pay is limited in line with any relevant international convention. The terms of the relevant international conventions are incorporated into and form part of your contract with us. Copies of the relevant international conventions are available from us on request. These conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay to you. You should also know that the carrier will rely on their conditions of carriage which may limit or remove the carrier's liability to you and limit compensation under international conventions. These conditions of carriage will normally be found on the supplier of the carrier's tickets.
We shall not be liable to pay you compensation for a deficiency at your hotel if the deficiency, personal injury, illness or death does not result from any fault on our part or that of our suppliers but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (unconnected with the provision of the services included in your package) or by circumstances which neither us nor our suppliers could have anticipated or avoided even if all due care had been exercised.
In booking your other holiday arrangement we act as a disclosed booking agent for third party suppliers, such as a tour operator, a hotel or flight consolidator. This means that the contract for the product is between you and the supplier. We therefore have no contractual liability to you in respect of that product, if your other holiday arrangement is deficient and, in particular, we have no liability for any loss (including consequential loss e.g. loss of income), personal injury or death however incurred unless the same occurs as a direct result of our negligence.
Excursions or other tours (including but not limited to sightseeing trips, boat trips, hiking/nature tours, bike/cycling hire, car/motorcycle hire, water sports) that you may choose to arrange, book or pay for whilst you are on holiday are not provided by us as part of your hotel reservation. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Nothing in this Section shall be construed as an attempt by us to exclude our liability for personal injury, illness or death arising from our negligence or the negligence of our suppliers whilst acting with the scope of, or in the course of their employment, in the provision of any services provided as part of your hotel reservation or other travel arrangement.
11  Our Responsibility in Respect of Your Other Holiday Arrangement
If a problem occurs whilst you are resident at the hotel it must be reported to the hotel management so that any problem may be remedied on the spot.
If you are still dissatisfied and if the hotel cannot resolve the problem to your satisfaction, you must either contact our Local Representative without delay. You must notify us at the earliest opportunity - because until our Local Representative knows about a problem or complaint, we cannot begin to resolve it. Failure to report your complaint while in resort may jeopardise any claim you make on return to the UK.
You must give us the opportunity to resolve the problem or complaint while you are in resort, but if you are still dissatisfied, you must write or email us within 28 days of your return quoting your original booking reference and giving all relevant information.
Failure to notify us within the period specified in paragraph 11.3 may hinder our ability to resolve your complaint and/or investigate it fully and as a consequence, any right to compensation you may have could be prejudiced.
12  Complaints
Because the contract for your travel arrangements is between you and the Supplier/Principal, any queries or concerns about your arrangements should be addressed to them.
If you experience problems with your travel arrangements you must advise the local representative of your Supplier/Principal immediately, in order to give them the opportunity to resolve the problem. If you don’t do this it may weaken any claim you may have against the Supplier/Principal and the amount of compensation you may be entitled to may be reduced or extinguished as a result.
If you are still dissatisfied and if the supplier cannot resolve the problem to your satisfaction, you must contact our Local Representative using the telephone numbers which are listed on the Hotel or Transfer Vouchers sent with your travel documents.
You must notify our Local Representative at the earliest opportunity - because until we know about a problem or complaint, we cannot begin to resolve it. Failure to report your complaint while in resort may jeopardise any claim you make on return.
You must give us the oportunity to resolve the problem or complaint while you are in resort, if you are still dissatisfied, you must write or email us within 28 days of your return quoting your original booking reference and giving all relevant information.
Failure to notify us within the period specified in paragraph 12.5 may hinder our ability to resolve your complaint and/or investigate it fully and as a consequence, any right to compensation you may have could be prejudiced.
13  Passport and Visa
You are responsible for:
a) ensuring that you have a passport valid for 6 months after departure;
b) checking with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold a passport marked 'British Citizen': and
c) taking all necessary documents with you to gain access to any country or region which you visit.
If you fail to do so, you will be solely responsible for any cost, loss or damage, which you or we incur, as a result of your failure.
14   Hotel Booking Documents and documents for Other Travel Arrangements
It is your responsibility to check all Travel Documents immediately upon receipt. If any details are incorrect you must advise us immediately. Names given for all bookings, must be as in passengers passports. Dates of birth must be correct. A change or alteration may incur amendment fees. A delay in informing us of a change or alteration may incur additional amendment fees.
Flight ticket name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly, specified in paragraph 5.2.
You will be sent Travel Documents according to the travel arrangements you have booked with us. You will receive a Hotel Voucher, a Transfer Voucher (if transfers booked) and flight e-tickets (if flights booked.) Travel Documents will be sent by email as PDF files or by post 7 to 10 days prior to your hotel check-in date. We are only required to issue one set of travel documents per booking and if you request a second set of travel documents or a replacement of the travel documents, you will incur a replacement fee, for each item. If another member in your party requests a duplicate set, there will be a charge for each item.
15  Special Requests
If you have any special Room or Flight requests you should inform us of these at the time of booking. We are happy to pass your request on to the hotel, airline or other supplier but all requests cannot be guaranteed. However, we will endeavour to advise the relevant supplier of such requests or give you instructions so you can make the request yourself, but we cannot guarantee they will be met. Some room requests are not possible. Specific room numbers cannot be requested. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.
Flight Seat Requests, Airlines and Aircraft. We have no control over the allocation of flight seats by the airline and even if a request has been made with the airline to pre-request seats, no guarantee can be made that they will still be available on departure. Charges may apply for seat request prior to departure, payable directly from the passengers to the airlines. A proportion of flight seats are allocated by check-in staff on departure day at the check-in desk, we always advise checking in early. Extra leg room seats are available on most flights and passengers must arrange/book/pay for these directly with the airline. Guidance for family seating allocation for long haul flights with young children and/or infants can been seen on the CAA website (Civil Aviation Authority) with guidance for passengers which says it should be the aim of the airline for young children and infants who are accompanied by adults travelling together that the airline should make every effort to ensure that they can be readily supervised by the responsible accompanying adults and seated next to each other, or where not possible children should be separated by no more than one seat row from accompanying adults. Some passengers including children may not be permitted to sit in a seat row next to an emergency exit. This is because if the emergency exit is needed, it is important the exit can be opened and the aircraft evacuated as quickly as possible. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special Tour Operator fares in all cabin classes.
Honeymoon/Anniversary offers are provided at the discretion of the hotel. Honeymoon offers may only apply if you have been married a few months before your holiday. Anniversary offers generally only apply when celebrating a Silver (25th) or Golden (50th) wedding anniversary while on holiday (the date of the anniversary is during your stay) but offers will vary by the hotel and their booking terms. The hotel may require a copy of your Wedding certificate to ensure you qualify for any offers. Any complimentary items provided by the hotel are at the hotel's discretion and maybe withdrawn without prior notice and are always subject to availability in resort.
16  Weather
Many of the destinations featured on our website have a tropical climate and there can be heavy rainfall, strong winds and sometimes hurricanes at certain times of the year. However, world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. Most people go abroad to spend time in the sunshine and although adverse weather conditions can be very frustrating we do not accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed package or other holiday arrangements as a result of such conditions. A member of our sales team would be happy to advise on weather trends.
17  Health, Safety and Security Abroad
We take customers' health and safety whilst abroad very seriously. If the Foreign Office advises that people should not visit a particular country, we would act on this. As situations in countries can change rapidly, we suggest you check the FCO website "know before you go" information, before you travel.

Health facilities, hygiene and disease risk vary worldwide. You should take health advice about you specific needs before you travel and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. Sources of information include the Department of Health, your General Practitioner or a specialist clinic.
18  Passengers with a Disability
JustCaribbean is happy to assist our disabled clients in choosing a hotel which is suitable. However, because of the nature of Caribbean destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. we cannot guarantee that a hotel will meet your requirements. In order to assist, we must at the time of booking be provided with full details regarding your disability and any special requirements as a result of this. Failure to do so will release us and the supplier from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. JustCaribbean reserves the right to require that any person, who is not self-sufficient, to travel with a companion who shall take responsibility for any assistance needed and in case of emergency. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition which may affect your holiday develops after your booking has been confirmed.
19  Passengers with Medical and Health Conditions
JustCaribbean is happy to assist when you're choosing a suitable hotel. However, our staff are not not qualified to appreciate how different health conditions might affect somebody's requirements. Therefore in order to assist we must at the time of booking be provided with full details regarding any special requirements that arise as a result of your condition. Failure to do so will release us or the supplier from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. JustCaribbean reserves the right to require that any person, who is not self-sufficient, to travel with a companion who shall take responsibility for any assistance needed during the package or other holiday arrangement and in case of emergency. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition which may affect your holiday develops after your booking has been confirmed.
20  Special Events
In certain instances where special events are taking place our normal booking conditions may be subject to change.
21  Insurance
We strongly recommend that our clients travel and medical comprehensive insurance and do not travel against medical advice. At a minimum the insurance cover should cover the costs incurred if you make a cancellation and the cost of medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad, together with loss of or damage to baggage and valuables. It is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs.
22  Personal Data
Any Personal Data which we hold is subject to our Privacy Policy which is incorporated into these terms and conditions. Details of our privacy policy are available on our website.
23  Third Party Rights
A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Party Act 1999) to enforce any term of this Agreement. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
24  Law
These terms and conditions shall be governed and construed in accordance with English law and the English courts shall have exclusive jurisdiction to adjudicate any dispute which arises thereto.

Privacy Law

1  Introduction
Just Travel Limited treats your privacy seriously and is committed to preserving the privacy of visitors to the site ("the Site"). We understand you will want to know how we use the information we collect from you. Our privacy policy sets out below how we use [and protect] the information that you provide to us.
2  Privacy Law
By visiting or making an enquiry on the Site, you consent to the collection, use and transfer of information you provide to us under the terms of this policy. If you do not agree to use of your Data (defined below) in accordance with this privacy policy please do not register on this Site.
3  Types of information collected from you by us
We may also collect information about your usage of this Site as well as information about you from messages you post to this Site and emails you send to us.
The information described in paragraphs 3.1 and 3.2 above will be referred to below as "your Data".
When you visit or make and online enquiry on this Site you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
4  Use of your data
Your Data will enable us to process and fulfil your reservation, to notify you of your order status and deliver your travel documents.
We may use Your Data to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.
Where you have consented, we might also use Your Data to alert you to other products and services which we offer which may be of interest to you.
We may contact you by post, telephone or by email.
If you change your mind about being contacted in the future, please let us know (contact details below at paragraph 10).
5  Disclosure of your data to third parties
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we must pass some information (such as name, address, any special needs/dietary requirements etc) on to the relevant suppliers of your travel arrangements, such as an airline, hotel or transport company.
Your Data may therefore be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Countries outside the European Economic Area do not always have strong data protection laws. However, we will take steps to ensure that your information is used by third parties in accordance with this policy.
We may also pass aggregate information on the usage of this Site to third parties but this will not include information that can be used to identify you. We will not provide your Data to third parties.
Where you have consented when providing us with Your Data, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail.
If you change your mind about being contacted by these companies in the future, please let us know.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
6  Cookies
Just Caribbean does not use Cookies on any of its websites.
7  Security and retention of your data
We employ security measures to protect Your Data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your Data for a reasonable period or as long as the law requires.
8  Accessing and updating
You have a right to access Your Data. To obtain a copy, please write to us at the address given in paragraph 10 enclosing a cheque made payable to Just Travel Limited for the amount of Fifteen Pounds.
You may ask us to make any necessary changes to ensure that Your Data is accurate and kept up to date.
9  Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to this Site and, where appropriate, will be notified to you via email.
10  Contact deatils in respect of our privacy policy
Please contact the Reservation Office at Just Travel Ltd, 97 Tulketh Street, Southport, Merseyside, PR8 1AW or call 01704 778188, if you have any comments, requests or questions relating to the use of Your Data.
Web Terms and Content Use

Important Legal Notice
These terms and Conditions apply to the entire contents of under the domain name and and to any correspondence by e-mail between Just Caribbean and you. Please read these Terms and Conditions carefully before using If you do not accept these terms, do not use this website. These Terms and Conditions are issued by Just Caribbean Limited, trading as, 97 Tulketh Street, Southport, Merseyside, UK, PR8 1AW. Company No. 4100718 ("the Company"). By using you agree (with the Company) to be bound by these terms whether or not you choose to register with Just Caribbean.
1  Acceptance
By accessing any part of, you shall be deemed to have accepted these Terms and Conditions in full. If you do not accept these Terms and Conditions in full, you must leave immediately.
These Terms and Conditions do not affect your statutory rights.
2  Amendments
The Company reserve the right to amend these Terms and Conditions from time to time without notice to you and you agree to be bound by any such changes in your subsequent use of the website. The Company therefore recommend that you check from time to time to review the current Terms and Conditions, because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at
3  Availability of the site
The Company does not make any assurances that the content and services offered by the website will meet your requirements or that the service will be available 24 hours a day. The Company shall not be liable if for any reason is unavailable or is modified or discontinued at any time or for any period.
Access to may be altered, discontinued or suspended temporarily without notice for whatever reason including as a result of system failure, maintenance or repair or for reasons beyond the Company's control.
4  Use of the site
Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its appointed agents shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You must not post or transmit to or from any material:

a) That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

b) for which you have not obtained all necessary licences and/or approvals; or

c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the site (including, without limitation, by hacking).
The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of paragraph 5.2 or 5.3.
5  Acceptance
You are permitted to print and download extracts from for your own use on the following basis:

a) no documents or related graphics on are modified in any way;

b) no graphics on are used separately from accompanying text; and

c) any associated copyright and trade mark notices remain intact.

You acknowledge that the copyright and other intellectual property rights and any associated trade marks, in all material on (including without limitation photographs and graphical images) are owned by the Company or its licensors.
You may not reproduce, copy, distribute or use for commercial purposes in any other website or included in any public or private electronic retrieval system or service without the Company's prior written permission.
Any rights not expressly granted in these Terms and Conditions are reserved.
6  Termination
The agreement between you and the Company formed on the basis of these Terms and Conditions ("this Agreement") shall terminate immediately if you breach any of the terms in these Terms and Conditions. For the avoidance of doubt your permission to use the site automatically terminates if you breach any of these Terms and Condition.
The Company reserves the right to terminate this Agreement at any time and for any reason.
For the purposes of these Terms and Conditions, any use of extracts from [other than in accordance with paragraph 5.1 above] for any purpose is prohibited and shall amount to a breach of the terms and shall, for the avoidance of doubt, result in immediate termination of this Agreement. If this Agreement is terminated for any reason you must immediately destroy any downloaded or printed extracts from
The termination of this Agreement or your permission to use the site is without prejudice to any rights which the Company may have against you in respect of such breach.
7  Disclaimer of warranties
You understand and agree that the Company does not warrant the accuracy or completeness of any material or information in or provided in connection with the site. The Company is not responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the site. The Company may make changes to the material on, or to the products and prices described in it, at any time without notice. While every effort is made to ensure the material on is kept up to date, this is not always possible.
The Company shall not be responsible for any loss or damage caused or alleged to have been caused directly or indirectly by the information or ideas contained, suggested or referenced on the site or by the Company's employees.
The material on is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for the Terms and Conditions might have effect in relation to
8  Limitation of liability
The Company, any other party (whether or not involved in creating, producing, maintaining or delivering, and any of the Company's group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with or the Company in any way or in connection with the use, inability to use or the results of use of, any websites linked to or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing or your downloading of any material from or any websites linked to
Nothing in these Terms and Conditions shall exclude or limit the Company's liability for:

a) death or personal injury caused by any negligence
(as such term is defined by the Unfair Contract Terms Act 1977);

b) fraud;

c) misrepresentation as to a fundamental matter; or

b) any liability which cannot be excluded or limited under applicable law.

If your use of material on results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
9  Indemnity
You agree to indemnify and hold each of the Company and its affiliate companies and their officers and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the site, the violation of these Terms and Conditions by you, or the infringement by you, or any other subscriber of your account or of any intellectual property or other right of any other person or entity.
10  Applicable law
These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with the Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
11  Severability
In the event that any provision of the Terms and Conditions conflicts with the law under which the Terms and Conditions are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms and Conditions, such provision will at the election of the Company, be deleted and the remainder of the terms of these Terms and Conditions will remain in full force and effect.
12  Waiver
Any failure by Just Caribbean to insist upon or enforce strict performance by you of any provision of the Terms and Conditions or to exercise any right under the Terms and Conditions will not be construed as a waiver or relinquishment to any extent of its right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.
13  Assignment
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable.)
14  Third Party Rights
A person who is not a party to this licence shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of this licence but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
15  Entire Agreement
These Terms and Conditions, the Privacy Policy constitute the entire understanding between the parties as to the subject matter hereof, and supersede all prior agreements and understandings.
16  International use
The Company makes no representation that materials on the site are appropriate or available for use in locations outside the United Kingdom and accessing the site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and risk and you are solely responsible for compliance with local laws.
17  Matters beyond Just Travel Limited's reasonable control
The Company shall not be held liable for any breach of these Terms and Conditions caused by circumstances out of its control, including (without limitation) acts of God, fire, lightning, flood or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving the Company's employees) or acts of local or central Government or other competent authorities.

Privacy Policy
Just Travel Ltd is committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulation 2018 (GDPR), we are the data controller.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policy regarding your personal data and how we will treat it.

By visiting this website you are accepting and consenting to the practices described in this policy.

Just Travel Ltd uses the following trading name and their official website addresse is:

JustCaribbean –

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you do not consent to our use of cookies they can be turned off via your browser. To find out how to switch cookies off on your browser please click here.

We use information held about you in the following ways:

Information we collect from you
We will collect and process the following data about you to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

Information you give us
This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that all other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can if you inform us of any amendments to keep it current, accurate and complete.

Information (such as health or religion) is considered "special category of personal data " under the GDPR. We will only collect this information to cater to your needs or act in your interest, and we are only prepared to accept this special category of personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to disclose relevant information and any special category of personal data to us in circumstances where we need to act on your behalf, or in the interest of passengers, or in an emergency.

Disclosure of your information
You agree that we have the right to share your personal information with:
Selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
Companies fulfilling your booking, which include airlines and other travel providers.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation and other agreements; or to protect the rights, property, or safety of Just Travel Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
As part of our efforts to keep our site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others.

We will disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.

If Just Travel Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Security and Safety of Data and its Storage
We make every effort to put in place suitable precautions to safeguard its security and privacy, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised parties. The same tight controls and best practices are true for any data processed beyond this website and on our Company’s internal networks.

Please be aware that this website may include links to other external websites or other internet sources, including social media platforms and third party websites. Since we cannot control these websites and external sources, Just Travel Ltd cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services, or any other material available on or from these websites or external sources, nor their collection and processing of any personal data. However, every effort has been made to vet these external websites and sources at the time of providing any outgoing link from our own website.

With regards to the security and safety of data and its storage, Just Travel Ltd assures: To take appropriate security measures against unlawful or unauthorised processing of personal data and against the accidental loss of, or damage to, personal data.

It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for longer than is legally necessary. We will only process any special category of personal information relating to you for legal, personnel, administrative and management purposes and to enable us to meet our legal obligations.

It will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction or erasure. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures themselves.

Foreign Controls
Where we have to pass on personal information to the companies fulfilling your booking, which include , airlines and other travel providers. This will in many cases involve your information being passed to entities in other countries throughout the world. They in turn may be obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protected and your privacy upheld.

However, please note that controls on data protection in such countries may not be as strong as the legal requirements in this country.

Limitation on storage
We will not keep personal data active longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable actions to destroy, or erase all data from our website and other systems which is no longer required.

Your rights under the GDPR
Under the EU’s GDPR, you have the right to access information/data held about you, and the right to correct, amend, delete, and object to further processing.

Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavour to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third party data controller, only if it is technically feasible to do so.

You should also notify us if any of your personal details change or if you are aware of any inaccuracies so that this can be corrected.

Future changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contacting Just Travel Ltd
If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this website, you can contact us at:

Just Travel Ltd.
PO Box 771
9b Hoghton Street
Southport PR8 9QA

Or call 01704 778188, if you have any comments, requests or questions relating to the use of Your Data.

JustCaribbean is a trading name of Just Travel Ltd. We act as an agent for ATOL licence holders and other principals. Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information.

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