A booking made by you, by telephone or by post for the purchase of a package or other holiday arrangement with or through us, which is accepted by us will be in accordance with these terms and conditions and the terms and conditions of the airline, hotel or holiday company with whom you enter into a contract.

This means any other holiday arrangement which is not arranged by us as principal but as booking agent for the relevant supplier(s) (e.g. hotel supplier, tour operator or airline) where your contract will be with the supplier(s) concerned.

In accordance with the Package Travel, Package Holidays and Package Tour Regulations 1992, this means the pre-arranged combination of at least two of the following components: (a) transport (b) accommodation or (c) another tourist service which forms a significant part of your booking, providing that the two or more components are sold to you at the same time at an inclusive price with full payment being made to us.

The meaning ascribed to it in the Data Protection Act 1998 and/or any other applicable data protection legislation.

JUST CARIBBEAN LTD - about us

Any person who makes a booking for a package or other holiday arrangement, either directly (as principal) or indirectly (as another beneficiary) with us.

These terms and conditions govern all bookings you make with us and shall vary depending on whether you book a package or other holiday arrangement.

We will make the booking for all other holiday arrangements as agent for the relevant supplier(s) (e.g. hotel supplier, tour operator, airline) concerned and your contract will be with the supplier and subject to the supplier's terms and conditions (which may limit or exclude liability often in accordance with international conventions).

No contract shall come into existence between you and the Company which is providing your holiday until:
a) we have received the appropriate deposit or full payment from you; and
b) a confirmation invoice has been issued.

We reserve the right to refuse, at our sole discretion, any request for a booking.

All packages and other holiday arrangements which we advertise, are subject to availability and Just Caribbean Ltd reserves the right to withdraw/amend any offer without prior notice.

When you make a booking through us you guarantee that you have the authority to accept (and do accept) these conditions and the supplier's conditions on your behalf and on behalf of all members of your party.

If you are making a booking on behalf of others beside yourself, we shall take it that you have the authority of each of those people to enter into that contract and that you are responsible for all payments due from the party.

Providing our Customers with Financial Security
Your Package Holiday is ATOL protected. For your financial security, Just Caribbean Ltd is an ATOL licence holder (ATOL number ATOLT7129). The air holidays are ATOL protected by the Civil Aviation Authority (CAA). In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

Hotel only bookings. Customers booking hotel arrangements without flights are not protected by the ATOL scheme, but hotel only arrangements do have complete 100% Financial Protection through our membership with The Travel Trust Association (TTA) www.traveltrust.co.uk. Our TTA membership number R1039.

After you have looked on the website and decided on a package or other holiday arrangement you should carefully read these terms and conditions and the terms and conditions of any other supplier (tour operator, hotel, airline etc). If you are satisfied with these, you can ring us and make a booking over the telephone.

When booking you must:
a) provide us with all information which we require;
b) ensure that all information which you provide to us is accurate and correct;
c) ensure that you provide passengers names as in passports which will be used at time of travel [in accordance with paragraph 13.1];
d) ensure that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation, as confirmed to us in advance, to use their credit or debit card) and that sufficient funds are available to cover the package or other holiday arrangement which you book with us; and
e) we reserve the right to insist that your booking confirmation and card receipt to be sent to the billing address of the card used to pay for the booking.

In addition:
a) We require full payment details, or a non-refundable minimum deposit from you at the time you make the booking.
b) We shall send you a "booking reference" which you must quote in all future correspondence with us.
c) If we accept your booking we shall debit payment from you as specified in paragraph 4 and despatch a confirmation invoice to you which shall confirm your booking with us.
d) If we cannot or do not accept your booking we shall notify you accordingly.

If a deposit is paid, the balance payment will be due at least 10 weeks (70 days) before departure. We will inform you of the due date for the balance on your booking confirmation. It is your responsibility to pay the balance by the due date.

If you are making a holiday booking within the 10 weeks before departure, full payment will be necessary with the booking.

We reserve the right to cancel any booking for which full payment for your package or other holiday arrangement has not been received 10 weeks before departure, and to levy cancellation charges. Any deposit paid will be forfeit by you. You will also be liable for any resulting cancellation charges not covered by the deposit.

We accept payment by:
a) Visa Debit, Electron, Solo and Switch Cards (we reserve the right to charge you for any additional handling fees incurred by us in respect of payment through a debit or switch card); or

b) Visa, Access and Mastercard (we reserve the right to charge you for any additional handling fees incurred by us in respect of payment through the above credit cards, at a 1.9% card charge).

c) Balance payments can be made by debit or credit card prior to the due date, or by bank transfer or personal cheques which must be received at least 5 working days prior to the balance due date.

d) We reserve the right to insist that travel documents be delivered to the billing address of the card used to pay for the booking.

If you wish to alter your booking, you must let us know in writing and we will do our best to help you. There will be an administration charge of £50 per person as well as any extra charges which your changes incur.

Name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly. Cabin class changes and/or upgrades are not always possible when you make a holiday booking. The holidays we offer are based on special flight Tour Operator fares. Any charges for changes or increase in fare, will be passed on to you in addition to any other amendment fees. Once the airline ticket(s) have been issued any changes made to the ticket(s) may result in you having to pay for the cancelled ticket(s) and purchase new ticket(s) at full cost.

Any alteration (or any request for a transfer of a package or other holiday arrangement less than 8 weeks from your departure date) may be considered a cancellation by you and you may be required to pay rebooking and cancellation charges.

You may cancel your booking at any time providing that the person who made the booking informs us of the cancellation in a letter or fax signed by themselves. The cancellation charges depend on when we receive your written instruction.

The cancellation only takes effect from the date at which the notification reaches our office.

Since we incur costs in cancelling your package or other holiday arrangement, you may, as a result of cancelling, be required to pay a cancellation charge in accordance with the scale below. We reserve the right to pass on to you any costs imposed on us by suppliers in respect of any cancellation made by you.

The cancellation fees payable in respect of cancellation of any other holiday arrangements will depend on the relevant supplier's booking terms and conditions.

In some circumstances the carrier or hotelier may apply a higher cancellation charge. Please enquire at the time of cancellation. Other holiday arrangements may have higher charges.

We will endeavour to notify you of all changes before the commencement of your package or other holiday arrangement if it is practicable to do so. The withdrawal of hotel facilities, activities and services, temporarily or otherwise, is beyond our control.

In the unlikely event that your booking has to be cancelled a full refund will be made of all monies paid to us to the person making the booking (less any insurance premiums and/or amendment fees incurred).

Prices displayed for other holiday arrangements are those supplied by the supplier of your other holiday arrangement. We reserve the right to pass on to you any cost increase levied by the supplier prior to our receipt of the full purchase price from you.

Final balances for packages may vary from that advertised as a result of changes in departure charges, in-flight charges, airport security charges, local taxes etc. We reserve the right to increase or decrease prices due to changes in transportation (fuel) costs, taxes or fluctuation in the Interbank foreign exchange rates.
When any increase applies for any of the foregoing reasons we will absorb an amount equivalent to 2% and should this increase exceed 10% of the invoice price (excluding amendment charges) you will be entitled to cancel the booking and receive a full refund of all monies paid (excluding amendment charges) within 14 days of the issue of the surcharge invoice. No such price increase will be made less than 30 days before your departure date.

If any part of the package you book with us is not as described and/or does not reach a reasonable standard, or if you suffer personal injury, illness or death as a result or any improper performance by us of the obligations we owe to you under this contract, we will pay you reasonable compensation taking into account all relevant factors including the price you paid for the package, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. We shall also take into account any limitations applicable in any relevant international convention which govern such services included in the package.

If you or any member of your party is killed, injured or becomes ill as a result of transport by aircraft, ship, train or coach, our liability to pay compensation and/or the amount of compensation we will pay is limited in line with any relevant international convention. The terms of the relevant international conventions are incorporated into and form part of your contract with us. Copies of the relevant international conventions are available from us on request. These conventions may limit or remove the carrier's liability to you and the amount which the carrier has to pay to you. You should also know that the carrier will rely on their conditions of carriage which may limit or remove the carrier's liability to you and limit compensation under international conventions. These conditions of carriage will normally be found on the supplier of the carrier's tickets.

We shall not be liable to pay you compensation for the deficiency in your package if the deficiency, personal injury, illness or death does not result from any fault on our part or that of our suppliers but is caused by your own acts and/or omissions, by the acts and/or omissions of a third party (unconnected with the provision of the services included in your package) or by circumstances which neither us nor our suppliers could have anticipated or avoided even if all due care had been exercised.

Flights. Denied boarding, flight cancellation or delay to flights. Under EU law passengers have rights in some circumstances to refunds and/or compensation from your airline. Full details of these rights will be publicised at EU airports and will also be available from the airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA www.caa.co.uk.
Inter-island flights in the Caribbean are not subject to EU Regulations.
Flight Routings. A flight that is described as direct is one where there is no need to change aircraft during the journey. However stops may be made en route for refuelling or to let passengers on and / or off or for safety reasons. Details of any stops will be given where possible. We have no control over changes to flight routes and are unable to accept any responsibility for any inconvenience caused.
We are also not liable to pay compensation where departure times are supplied by carriers since they are subject to air traffic control, passenger check in times, weather conditions and other safety considerations.

Hotels. On arrival you must provide your Hotel Voucher at check-in. Generally hotel rooms will be available no earlier than 4pm and are to be vacated between 10 am and noon, irrespective of your flight arrival or departure times. A late check-out, may not be possible but where possible may incur an additional local charge and can only be arranged and paid for in resort. Alternatively should you require your room to be available prior to check-in in after check-out times you can reserve the room at the time of booking, at an cost for the extra night(s).
All Inclusive does not necessarily mean unlimited food and beverages are available 24-hours a day. Individual hotels operate different policies and full details will be provided locally. Local charges may apply to some hotel meals, drinks and hotel service such as phone calls or laundry services, land or watersports activities, therefore all hotels reserve the right to request your debit or credit card details when you check-in.
When you book room and breakfast, your breakfast may vary by hotel, some hotels provide Full breakfast some only provide Continental breakfast, when you enquire to make a booking, we are happy to advise.
If a single person occupies a double room they will usually be asked to pay extra (a single supplement). Many hotels price their rooms as doubles or family rooms and many hotels do not reduce the rate if it is occupied by a single person. Some hotels do provide single, double and triple room rates, when you enquire to make a booking, we are happy to advise.

Resort transfers. If you have booked resort transfers this will stated on your confirmation invoice. It will be a shared transfer. On your Transfer Voucher we will supply contact details of our island representative who will arrange your transfer and be available during your stay should you require assistance. Airport / hotel pick up times for your return departure to the airport will be determined by our local representative. If you are travelling with young children / infants, it is important to note that child seats are not provided for transfers and the legislation / law varies from country to country. If you wish to book car seats you may be able to make this arrangement when you booking your holiday at an additional cost, but they are not available in every destination. We cannot guarantee that if you take your own car seats they will be suitable for use in the transfer vehicle. An option available to you is to book private transfers, there may be an additional charge.

Nothing in this paragraph shall be construed as an attempt by us to exclude our liability for personal injury, illness or death arising from our negligence or the negligence of our suppliers whilst acting with the scope of, or in the course of their employment, in the provision of any services provided as part of your package.

In arranging your other holiday arrangement we act as a disclosed booking agent for third party suppliers, such as a tour operator, a hotel or an airline. This means that the contract for the product is between you and the supplier. We therefore have no contractual liability to you in respect of that product, if your other holiday arrangement is deficient and, in particular, we have no liability for any loss (including consequential loss e.g. loss of income), personal injury or death however incurred unless the same occurs as a direct result of our negligence.

Excursions or other tours (including but not limited to sightseeing trips, boat trips, hiking/nature tours, bike/cycling hire, car/motorcycle hire, watersports) that you may choose to arrange, book or pay for whilst you are on holiday are not part of your holiday package provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

If a problem occurs whilst you are on holiday it must be reported to the relevant supplier (e.g. hotel, airline) so that any problem may be remedied on the spot.

If you are still dissatisfied and if the supplier cannot resolve the problem to your satisfaction, you must either contact our Local Representative or call us without delay.

You must notify us at the earliest opportunity - because until we know about a problem or complaint, we cannot begin to resolve it. Failure to report your complaint while in resort may jeopardise any claim you make on return from holiday.

You must give us the oportunity to resolve the problem or complaint while you are in resort, if you are still dissatisfied, you must write to us within 28 days of your return quoting your original booking reference and giving all relevant information.

Failure to notify us within the period specified in paragraph 12.4 may hinder our ability to resolve your complaint and/or investigate it fully and as a consequence, any right to compensation you may have could be prejudiced.

We hope that we can settle any holiday complaints amicably, however, should this prove not to be the case you may refer any dispute to an independent intermediary at the Travel Trust Association www.traveltrust.co.uk of which we are members. Membership number R1039. The Travel Trust Association is a travel trade association, members consist of Travel Agents, Tour Operators and Travel Organisers. All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.
The air holidays are ATOL protected by the Civil Aviation Authority (CAA) our ATOL number is ATOLT7129.

You are responsible for:
a) ensuring that you have a passport valid for 6 months after departure;
b) checking with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold a passport marked 'British Citizen': and
c) taking all necessary documents with you to gain access to any country or region which you visit.

If you fail to do so, you will be solely responsible for any cost, loss or damage, which you or we incur, as a result of your failure.

It is your responsibility to check your documents immediately upon receipt. If any details are incorrect you must advise us immediately. Names given for all bookings, must be as in passengers passports. Dates of birth must be correct. A change or alteration may incur amendment fees. A delay in informing us of a change or alteration may incur amendment fees.
Flight ticket name changes and/or departure changes are not always permitted by airlines and most treat name changes as cancellations and charge accordingly, specified in paragraph 5.2.

You will be sent a set of travel documents which includes flight e-tickets, hotel voucher and/or transfer voucher by post 7 to 10 days prior to departure. If you request a second set of travel documents or a replacement of the travel documents, you will incur a replacement fee, for each item. If another member in your party requests a duplicate set, there will be a charge for each item. We are only required to issue one set of travel documents per booking.

If you have any special Room or Flight requests you should inform us of these at the time of booking. We are happy to pass your request on to the hotel, airline or other supplier but all requests cannot be guaranteed. However, we will endeavour to advise the relevant supplier of such requests or give you instructions so you can make the request yourself, but we cannot guarantee they will be met. Some room requests are not possible. Specific room numbers cannot be requested. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

Flight Seat Requests, Airlines and Aircraft. We have no control over the allocation of flight seats by the airline and even if a request has been made with the airline to pre-request seats, no guarantee can be made that they will still be available on departure. Charges may apply for seat request prior to departure, payable directly from the passengers to the airlines. A proportion of flight seats are allocated by check-in staff on departure day at the check-in desk, we always advise checking in early. Extra leg room seats are available on most flights and passengers must arrange/book/pay for these directly with the airline. Guidance for family seating allocation for long haul flights with young children and/or infants can been seen on the CAA website (Civil Aviation Authority) www.caa.co.uk with guidance for passengers which says it should be the aim of the airline for young children and infants who are accompanied by adults travelling together that the airline should make every effort to ensure that they can be readily supervised by the responsible accompanying adults and seated next to each other, or where not possible children should be separated by no more than one seat row from accompanying adults. Some passengers including children may not be permitted to sit in a seat row next to an emergency exit. This is because if the emergency exit is needed, it is important the exit can be opened and the aircraft evacuated as quickly as possible. The provision of particular seats does not constitute a term of your contract with us. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special Tour Operator fares in all cabin classes.

Honeymoon/Anniversary offers are provided at the discretion of the hotel. Honeymoon offers may only apply if you have been married a few months before your holiday. Anniversary offers generally only apply when celebrating a Silver (25th) or Golden (50th) wedding anniversary while on holiday but offers will vary by hotel and booking terms. The hotel may require a copy of your Wedding certificate to ensure you qualify for any offers. Any complimentary items provided by the hotel are at the hotel's discretion and maybe withdrawn without prior notice and are always subject to availability in resort.

Many of the destinations featured on our website have a tropical climate and there can be heavy rainfall, strong winds and sometimes hurricanes at certain times of the year. However, world weather patterns are now becoming more and more erratic resulting in unusual rainfall, storms and even floods. Most people go abroad to spend time in the sunshine and although adverse weather conditions can be very frustrating we do not accept liability to make refunds or pay compensation for alternative arrangements, damage to property or curtailed package or other holiday arrangements as a result of such conditions. A member of our sales team would be happy to advise on weather trends.

We take customers' health and safety whilst abroad very seriously. If the Foreign Office advises that people should not visit a particular country, we would act on this. As situations in countries can change rapidly, we suggest you check the FCO website www.fco.gov.uk "know before you go" information, before you travel.

Health facilities, hygiene and disease risk vary worldwide. You should take health advice about you specific needs before you travel and ensure that vaccinations or preventative measures such as malaria tablets are taken early enough (which may be a month or more prior to departure) to be fully effective by the date of travel. Sources of information include the Department of Health, your General Practitioner or a specialist clinic.

JustCaribbean is happy to give advice and to assist you in choosing a package or other holiday arrangement that will meet your requirements. However, because of the nature of Caribbean destinations, many lack even the simplest facilities such as ramps for wheelchairs, lifts etc. Therefore in order to assist we must at the time of booking be provided with full details regarding your disability and any special requirements as a result of this. Failure to do so will release us or the supplier from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. JustCaribbean reserves the right to require that any person, who is not self-sufficient, to travel with a companion who shall take responsibility for any assistance needed during the package or other holiday arrangement and in case of emergency. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition which may affect your holiday develops after your booking has been confirmed.

JustCaribbean is happy to give advice and to assist you in choosing a package or other holiday arrangement that will meet your requirements. However, because of the nature of Caribbean destinations, many lack even the simplest facilities such as lifts etc. Therefore in order to assist we must at the time of booking be provided with full details in writing regarding your condition and any special requirements as a result of this. Failure to do so will release us or the supplier from any liability for loss, damages or other compensation arising from or related in any way to such a condition. Expectant mothers should give us prior notification and we recommend all expectant mothers to carry a medical certificate for intended travel. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition occurs. You must also promptly advise us if any medical condition which may affect your holiday develops after your booking has been confirmed. 

In certain instances where special events are taking place our normal booking conditions may be subject to change.

We strongly recommend that our clients travel and medical comprehensive insurance and do not travel against medical advice. At a minimum the insurance cover should cover the costs incurred if you make a cancellation and the cost of medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad, together with loss of or damage to baggage and valuables. It is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs.

Any Personal Data which we hold is subject to our Privacy Policy which is incorporated into these terms and conditions. Details of our privacy policy are available on our website.

A person who is not a party to these terms and conditions shall have no rights under the Contracts (Rights of Third Party Act 1999) to enforce any term of this Agreement. This paragraph does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.

These terms and conditions shall be governed and construed in accordance with English law and the English courts shall have exclusive jurisdiction to adjudicate any dispute which arises thereto.

Just Caribbean Limited treats your privacy seriously and is committed to preserving the privacy of visitors to the justcaribbean.com site ("the Site"). We understand you will want to know how we use the information we collect from you. Our privacy policy sets out below how we use [and protect] the information that you provide to us.

By visiting or making an enquiry on the Site, you consent to the collection, use and transfer of information you provide to us under the terms of this policy. If you do not agree to use of your Data (defined below) in accordance with this privacy policy please do not register on this Site.

When you visit or make and online enquiry on this Site you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of this Site as well as information about you from messages you post to this Site and e-mails or letters you send to us.

The information described in paragraphs 3.1 and 3.2 above will be referred to below as "your Data".

If a deposit is paid, the balance payment will be due at least 10 weeks (70 days) before departure. We will remind you prior to departure if your booking is made more than 3 months prior to departure.

If you are making a holiday booking within the 10 weeks before departure, full payment will be necessary with the booking.

We reserve the right to cancel any booking for which full payment for your package or other holiday arrangement has not been received 10 weeks before departure, and to levy cancellation charges.

Your Data will enable us to process and fulfil your reservation, to notify you of your order status and deliver your travel documents.

We may use Your Data to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services.

Where you have consented, we might also use Your Data to alert you to other products and services which we offer which may be of interest to you.

We may contact you by post, telephone or fax, as well as by e-mail.

If you change your mind about being contacted in the future, please let us know (contact details below at paragraph 10).

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we must pass some information (such as name, address, any special needs/dietary requirements etc) on to the relevant suppliers of your travel arrangements, such as an airline, hotel or transport company.

Your Data may therefore be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Countries outside the European Economic Area do not always have strong data protection laws. However, we will take steps to ensure that your information is used by third parties in accordance with this policy.

WWe may also pass aggregate information on the usage of this Site to third parties but this will not include information that can be used to identify you. We will not provide your Data to third parties.

Where you have consented when providing us with Your Data, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail.

If you change your mind about being contacted by these companies in the future, please let us know.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Just Caribbean does not use Cookies on any of its websites.

We employ security measures to protect Your Data from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain Your Data for a reasonable period or as long as the law requires.

You have a right to access Your Data. To obtain a copy, please write to us at the address given in paragraph 10 enclosing a cheque made payable to Just Caribbean Limited for the amount of Fifteen Pounds.

You may ask us to make any necessary changes to ensure that Your Data is accurate and kept up to date.

Any changes to our privacy policy in the future will be posted to this Site and, where appropriate, will be notified to you via email.

Please contact Mr R. Lyons at Just Caribbean Ltd, 97 Tulketh Street, Southport, Merseyside, PR8 1AW. Or call 01704 778188, if you have any comments, requests or questions relating to the use of Your Data.